Question 1

How quickly will you reply to my message?

Accepted Answer

We usually respond within one business day, often sooner. If your dates are firm or your trip is soon, mention that in your message so we can prioritize.

Question 2

Do you only arrange private, tailor-made trips?

Accepted Answer

Yes. We focus on bespoke itineraries for Ecuador and the Galapagos—lodging, transfers, guides, and activities shaped around your pace, interests, and budget—not fixed package tours.

Question 3

What should I include in my first email?

Accepted Answer

Rough travel dates, number of travelers, must-see places (e.g. Isabela, mainland highlights), travel style (family, adventure, luxury), and any mobility or dietary needs. The more context, the better our suggestions.

Question 4

When do I pay, and is a deposit required?

Accepted Answer

After we agree on an itinerary, we outline payment milestones—typically a deposit to confirm bookings with the balance due before travel. Exact terms depend on suppliers and your dates; we spell everything out in writing before you commit.

Question 5

Can we adjust the plan after the first proposal?

Accepted Answer

Absolutely. Most trips evolve through a few rounds of tweaks until they feel right. Major changes after deposits may affect availability or pricing, and we will always flag that clearly.

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Ready to plan a private, bespoke trip to Ecuador and the Galapagos?

Frequently asked questions